Best Customer Support in the Industry

Customer Support

The Wood-Mizer Customer Service Team is available for all your Mechanical, Electrical, Part, and Technical Service needs.

Wood-Mizer is known and respected for its legendary customer support. This is what sets us apart and why we say "Welcome to the Family," when you buy a Wood-Mizer product. If you have any questions or need technical support, we are just a phone call away. Our customer service technicians are standing by to answer your questions and walk you through any issues.

 

  • Free Sawmill Training
    Our North American customer service team consists of more than 50 knowledgeable representatives. They'll train you when you come to pick up your mill, and you'll saw your first log with the help of our trained professionals.

  • Free Phone Support
    Whether you need technical advice, parts ordering, or troubleshooting, Wood-Mizer customer service can help. Call us Monday-Saturday and talk to experts in electrical, hydraulics, and power plants.

  • Field Service
    Wood-Mizer offers field service in various locations throughout the year. These stops are a great opportunity to schedule maintenance, add accessories and options, or upgrade your mill. Learn More
    Field service charge, labor rates, parts, and taxes apply. 

Limited Product Warranty

Wood-Mizer LLC ("Warrantor"), an Indiana corporation with its principal place of business at 8180 West Tenth Street, Indianapolis, IN 46214-2400 USA, warrants to the purchaser ("Purchaser") that for the time periods specifically stated herein and subject to the terms, conditions and limitations stated herein, the equipment manufactured by the Warrantor will be free from defects in material and workmanship attributable to Warrantor so long as, during the warranty periods stated herein, the equipment is installed, operated and maintained in accordance with the instructions provided by Warrantor.

 Product  Model Class  Length of Warranty Effective Date
Portable Sawmills, Resaws, Edgers LT, LX, HR, EG Two years Date of purchase
Portable Sawmills with Chassis LT28, LT35, LT40, LT50, LT70, LX450 Two years, excluding the chassis, which chassis shall have a five year warranty Date of purchase
Industrial Sawmills, Resaws, Edgers WM, HR, EG, TVS, SVS One year Date of purchase or date of installation / training (if applicable), whichever occurs first, not to exceed 6 months from date of purchase 
TITAN Industrial WB, TV, HR, EG, EA, MR One year Date of purchase or date of installation / training (if applicable), whichever occurs first, not to exceed 6 months from date of purchase 
Material Handling TWC, IC, TD, LD, GC, CR, CB, CC One year Date of purchase or date of installation / training (if applicable), whichever occurs first, not to exceed 6 months from date of purchase 
Blade Maintenance Equipment BMS, BMT, BMST One year Date of purchase
Options and Accessories  Various One year* Date of purchase
Moulders, Kilns MP, KD, KS One year Date of purchase
Pallet Dismantlers  PD One Year Date of purchase
Log Splitters FS One Year Date of Purchase
Replacement Parts Various 90 days Date of purchase
Mowers  WR Three year / 300 hour Date of purchase 
*Warranty on Options will match the warranty on the primary equipment when purchased on same invoice.