Best Customer Support in the Industry

Ask any of our more than 100,000 customers, and they will tell you that Wood-Mizer is a company that fulfills its promises and stands behind its products. To us, it’s not just a way to do business – it’s the only way to do business.

Free Sawmill Training
Our North American customer service team consists of more than 50 knowledgeable representatives. For portable sawmills that are assembled with a trailer package, free one-on-one sawmill training by an experienced service representative is included during your Wood-Mizer location pick up or home delivery.

Free Phone Support
Whether you need technical advice, parts ordering, or troubleshooting, Wood-Mizer customer service can help. Call us Monday-Saturday and talk to experts in electrical, hydraulics, and power plants.

Field Service
Wood-Mizer offers field service in various locations throughout the year. These stops are a great opportunity to schedule maintenance, add accessories and options, or upgrade your mill. Learn More Field service charge, labor rates, parts, and taxes apply.

Customer Support

The Wood-Mizer Customer Service Team is available for all your Mechanical, Electrical, Part, and Technical Service needs.


30-Day Money-back Sawmill Guarantee*
Get peace of mind from the start. If you are not completely satisfied, you may return within 30 days after delivery for a full refund of your purchase price. For LT70, LT50, LX450, LT40, LT35, and LT28 customers, we require that you take the free sawmill training that we provide. For LX25, LX55, LT15, LX150, and LX250 customers, we ask that you watch the provided training video.

Two-Year Limited Warranty 
We stand behind our products. Guaranteed. ALL Wood-Mizer sawmills, resaws, and edgers are warranted against defective workmanship and materials for two (2) years. This includes ALL sawmill models. You can count on Wood-Mizer to stand behind our products.

Five-Year Limited Chassis Warranty 
The chassis on the Wood-Mizer portable sawmill is warranted against defective workmanship and materials for five (5) years. This warranty covers the chassis on the LT70, LT50, LX450, LT40, LT35, and LT28 sawmill models only.

*Refund does not include used blades and damaged parts. The buyer is responsible for returning the sawmill to Wood-Mizer and there is a limit of one return per customer. (Log splitters not included)

For more details on warranty information, visit our Warranty Page