Customer Service COVID-19 Update
Due to the effects of COVID-19, field service dates are not available. Please call 800.525.8100 for more information. Thank you for your patience and for your business.

Field Service

Customer Support

The Wood-Mizer Customer Service Team is available for all your Mechanical, Electrical, Part, and Technical Service needs.

Wood-Mizer offers reasonable service rates to owners of new and used sawmills. Our network of locations makes service calls even more convenient for the customer.

Emergency Service - Emergency Service is available when service is needed during a specific date and time for on-site mill troubleshooting, repair, and alignment. Please contact your nearest Wood-Mizer location to schedule an appointment.

Service Loops - Service Loops are available for those with flexible scheduling for on-site mill service during the time frames listed below. Our factory trained and certified technicians will assist owners 7 days a week while on the service loop, but should you be unavailable at the time that the technician is serving your area, he will continue on to the next available customer. Each service will receive the Field Service Plan listed below with the ability to have additional service performed beyond the Field Service Plan at an hourly rate. Service loop fees consist of $350 for the Field Service Plan and a $200* destination fee. (Destination fees are higher in the Northeast due to higher travel expenses) 

Field Service Plan

Factory Alignment:
  • Blade Tracking
  • Sawhead Tilt
  • Blade Guide Arm
  • Blade Guide Vertical Tilt
  • Blade Guide Horizontal Tilt
  • Blade Guide Flange Spacing
  • Blade Height Scale
  • Sawhead Slide Pads
  • Bed Rails & Side Supports
  • Blade Guide Deflection
  • Clamp Stop/Stop Bolt
  • Test Cut
  • Blade Guide Rollers
  • Drive Belt Tension
  • Brake Adjustment
  • Power Feed Belt & Check Tension
  • Power Feed Chain Tension
  • Up/Down Belt & Check Tension
  • Up/Down Chain Tension
  • Alternator Belt Tension
  • Drum Switches & Lubricate
  • Cam Follower Bearings
  • Hydraulic Fluid Level
  • Engine Air Filter
  • Engine Fuel Filter
  • Hydraulic Contact Button
  • Power Feed Chain
  • Track Oiler
  • Up/Down Chain
  • Mast Pads
  • Blade Guide Arm
  • Blade Guide Arm Chain
  • Top Off Cylindrical Bearing*
    *Drain and replace on mills with sight gauge if over 400 hours.

Request Service

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